Support

Frequently asked questions

• How do I reset my password?

  Navigate to the login page and click ‘Forgot Password’. Enter the email address associated with your Panim account and we’ll send you a secure reset link. The link expires after 30 minutes for security purposes.

• Is my patient data secure?

  Data is encrypted in transit (TLS 1.3) and at rest (AES-256), and every access, and every change to a consent or note, is recorded in a time-stamped audit trail. Our clinical safety work follows DCB 0129, the UK clinical risk management standard for health IT.

• Can I change plans as my clinic grows?

  Yes. Each plan is a flat price per clinic location and covers a set number of clinicians (Starter up to 2, Growth up to 5, Scale unlimited). You can move between plans at any time from your account settings; upgrades are billed pro-rata and downgrades take effect at your next billing period.

• What specialties does Panim support?

  Owners and clinical leads of doctor-led, CQC-registered clinics that run treatment programmes across several clinicians. Our first focus is weight management and hormone optimisation, and Panim also supports other private specialties with repeat reviews, including dermatology, trichology, aesthetics and private general practice. Panim is built for private clinics; it is not an NHS primary care product.

• How do I cancel my subscription?

  You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We don’t charge cancellation fees. You can export all your data before cancellation.

Still have questions?